CPaaS为坎塔布连地区带来了医疗保健的连续性

Patrick Hourtoulle

November 09, 2021

SCS enhances citizens’ mobile application with teleconsultation, enabling 6,000名医疗保健专业人员优化护理服务.

最近的卫生危机在世界各地引发了混乱, but nowhere was it more concentrated than in the healthcare industry. 而其他员工则适应了在家工作的新常态, 医护人员发现自己处于风暴中心.

坎塔布连卫生局, the public health agency in the Cantabrian region of Spain was challenged with the task of providing healthcare, 583人的预防性健康和康复,000名市民在当天的混乱中丧生.

SCS understood that it would be increasingly difficult to provide access to medical professionals during a pandemic. To address this unprecedented situation they implemented a 通信平台即服务 (CPaaS) strategy as a way to maintain continuity of patient care with a focus on telemedicine. 他们知道虚拟护理, 由CPaaS技术支持, could provide an opportunity to reduce the strain on their already over-extended healthcare systems. CPaaS has enabled 6,000名医院护理人员, care centers, and medical inspection services to provide efficient consultations and optimize care delivery. As well, remote consultations help to minimize the spread of infection and foster stronger patient-caregiver relationships.

What exactly is CPaaS?

In simple terms, a 通信平台即服务 is a cloud-based application platform that provides a comprehensive development framework for integrating real-time communications and collaboration capabilities (for example phone, chat, video, 和文件共享)的商业应用程序.

For SCS, CPaaS provides a highly customisable platform that combines automation and chatbots for simple queries and it can hand-off patients to a human agent for a voice or video consultation when necessary. CPaaS technology allows SCS to engage with their patients remotely using digital technology that is both simple and secure for the patient and the clinician.

So what’s the difference between CPaaS and a consumer platform?

Well, prior to CPaaS, real-time communications were only possible using the call button on your smartphone. For example, 你的智能手机上可能有一个医疗保健应用程序, 但是当你需要和专业医疗人员谈谈的时候, 你得打个医院的电话. 你不能用WhatsApp或FaceTime给你的医生打电话!

But, what if you could video chat with a doctor directly in your healthcare app?

这就是CPaaS的不同之处. It provides the tools for developers to add real-time communication features into other applications, 例如患者应用程序, 医疗记录申请, or appointment systems, and most importantly it can be done without having to build a complex backend infrastructure or interface.

The power of CPaaS

作为它的要求之一, SCS wanted to increase digital engagement and improve its citizens’ accessibility to health services from their smartphones. To alleviate pressure on the healthcare system and their staff, SCS为患者提供SCSalud移动应用程序, 这就给了他们预约的能力, 访问健康卡详细信息, 获取保健中心的列表, 确定值班药房, 访问常见问题, and more.

SCS also quickly recognized the many capabilities provided by the CPaaS approach, including the ability to customise developments offered by the 阿尔卡特朗讯企业版Rainbow™ 平台，用新的用例丰富SCSalud应用程序.

The first use case defined provided citizens with the ability to get expert health advice using chat, and have questions answered by a chatbot about vaccinations and health centers opening hours. In addition, for more serious cases, 他们可以接入语音通信, and secure video teleconsultations with healthcare professionals throughout the Cantabrian region.

The image below on the left shows an example of a chat in the SCSalud application. The image on the right shows a video call from a doctor during a teleconsultation.

Following the successful adoption of the SCSalud application by more than 136,000 citizens, the oncology department is moving forward with a second use case. 其要求是嵌入实时通信, 以医生之间视频会议的形式, 直接进入肿瘤平台. Bahia Software have easily integrated the Rainbow CPaaS API into the physicians' appointment calendar. The ability to initiate conferences between physicians and multiple patients directly from the business application allows them to better collaborate and gain efficiencies in care delivery.

Cantabrian Health Service have demonstrated the power of Rainbow CPaaS as a digital enabler across the entire healthcare system. The platform, 软件开发工具包, 和库的PC/MAC, iOS and Android smartphone allow developers to easily and securely add real-time communications features (including chat, chatbot, voice, and video) directly into existing medical applications as well as patient-citizen apps or almost any other application.

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