Citizen Experience

数字互动改变了公民和公务员的公共服务体验. 这些互动有助于市政当局简化公民体验并吸引社区参与, while maintaining public service continuity in crisis situations. 此外，经常性任务的自动化使员工能够专注于公民.

阿尔卡特朗讯企业公共部门解决方案可帮助您为公民提供无缝的个性化访问, digital services, 使员工能够跨部门协作并自动执行重复性任务. 我们的数字解决方案尊重GDPR以及其他数据隐私要求，并可在云中使用, on-premises or in hybrid mode.

Transform the public service experience

通过数字服务改变市民体验和社区参与
Automate recurrent services for better efficiency
打破服务之间的孤岛，确保数字化、远程工作场所的连续性
Secure citizen and public service data
Optimise the budget with flexible business models

Deliver next-generation, digital experiences

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Engage with your citizens in a secure digital space using Rainbow, which modernizes public service with audio, video and chat interactions from your website and apps. With Rainbow, 您可以简化管理请求并收集社区反馈, send public safety alerts instantly, and evolve to smart services with geolocation, IoT or A.I.

政府网站和移动应用程序的数字化服务简化了行政手续. You can automate recurrent requests with A.I.-powered chatbots, 公民可以请求服务或通知公共损害，并确保他们得到正确的服务. Public services can address more requests, faster.

A modern, digital workspace empowers public servants. 来自同一部门或不同部门的员工可以通过语音交换信息, chat, video or files. 现场操作人员可以实时连接到操作中心，减少现场干预时间. 在危机情况下，由于安全访问他们的数字工作场所，代理人可以远程工作.

Gain citizen confidence with data privacy and cost control

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How you ensure data privacy establishes your digital reputation. Our native, 通过用户身份验证和传输中的数据流加密，降低安全风险，保护敏感信息. 彩虹服务器尊重云主权，并遵守最新的欧洲数据隐私法规(GDPR和ISO/IEC 27001:2013).

灵活的选项可帮助您控制公共支出并尊重数据主权. You can choose off-the-shelf applications, 端到端解决方案或平台即服务api，以便集成到现有的应用程序或工作流中. Cloud, 内部部署或混合选项利用现有的基础设施来减少部署时间, costs and let you evolve at your speed.

Rainbow quickly became an integral part of our work. Internally, we do most things via chat and telephony over Rainbow, and we use video calls for our department meetings. This enabled us to work seamlessly from home during the pandemic.

Alexander Stoll, Project Manager, City of Herrenberg, Germany